Shipping Policy

Last updated: 12 October 2026.

Destinations and cost

We deliver to the European Union and the United Kingdom. Standard shipping is free. Available destinations are confirmed at checkout.

Delivery time

Estimated delivery is 7–11 business days from the date you place your order. Business days exclude weekends and public holidays. Estimates may be affected by customs, holidays or carrier disruption. We will inform you of material delays. This does not limit your legal rights concerning late or missing deliveries.

Tracking

When your order ships, we send a tracking number and link by email. You can follow carrier updates in real time as scans become available; the first scan may take time to appear.

Address changes and cancellation

Contact support immediately with your order number if you need to change your address or cancel. We will assist before the order is out for delivery where interception remains possible. If it is already in transit or out for delivery, contact us to discuss the circumstances and available options. Inability to stop a parcel does not remove your right to cancel and return eligible goods under our Return & Refund Policy.

Delivery problems

Contact us if tracking stops updating, a parcel is marked delivered but is missing, or your order is damaged. We remain responsible for the goods until they are delivered to you or your nominated recipient, subject to applicable law.

Taxes and customs

Free shipping refers to the delivery charge. The checkout shows the taxes and charges we collect. Any additional import charges that may apply must be disclosed before you complete your purchase.

Contact

Distinct Avenue is operated by Berlynova Limited.

Email: support@distinct-avenue.com

Business correspondence address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HK, HONG KONG, HONG KONG, 999077, Hong Kong.

This is our business address, not an automatic returns address. Contact support for the correct return destination before posting an item.