Return & Refund Policy
Last updated: 12 October 2026.
14-day right to cancel
For eligible online purchases, you may notify us that you wish to cancel within 14 calendar days after the day you or your nominated recipient receives the goods. For items from one order delivered separately, the period starts after receipt of the final item. You do not need to give a reason. Dispatch does not start this period.
How to request a return
Email support@distinct-avenue.com with your order number and a clear statement that you wish to cancel. We will provide the correct returns address and instructions. Giving notice within the period preserves your withdrawal right; it is not conditional on support approval. Send the goods back without undue delay and no later than 14 days after notifying us. Keep proof of postage.
Return condition
You may inspect and try on clothing as you would in a shop. Please return items with accessories and tags where possible and protect them during transit. We may deduct only the loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law. Original packaging is helpful but is not an absolute condition of your statutory withdrawal right.
Return postage
You pay the direct return postage for change-of-mind returns, including a size or style preference where the goods match the order. We do not charge a restocking or cancellation fee. If the goods are faulty, damaged, incorrect or not as described, we cover the necessary return costs.
Faulty, damaged or incorrect goods
Contact support with your order number and details; photos can help us resolve the issue but do not replace your legal rights. We will arrange an appropriate remedy under applicable law, including repair, replacement, price reduction or refund. The 14-day change-of-mind period does not limit faulty-goods rights. EU consumers have a minimum two-year legal guarantee, subject to applicable national rules. UK consumers retain their statutory rights, including the applicable short-term right to reject faulty goods.
Refunds
We refund eligible cancellations within 14 days of notification. Unless we offer to collect the goods, we may withhold the refund until we receive the goods or you provide evidence of return, whichever occurs first. Refunds use the original payment method unless you expressly agree otherwise and incur no refund fee. Refunds include any standard outbound delivery charge paid; our standard shipping is free. Additional costs for an expressly chosen premium delivery service need not be refunded. Your payment provider may take additional time to display the credit.
Cancellation before delivery
Contact support as soon as possible to stop an order before it is out for delivery. Once a parcel is in transit, support will discuss available options; a reason is optional and cannot be required for statutory withdrawal. If delivery cannot be stopped, we will explain the return process.
Exceptions
Only statutory exceptions apply, such as genuinely personalised goods or sealed goods unsuitable for return for health or hygiene reasons after unsealing. Where relevant, we explain these restrictions before purchase. Sale items have the same statutory rights as full-price goods.
Optional withdrawal form
To Berlynova Limited at the address below or support@distinct-avenue.com: I hereby give notice that I withdraw from my contract for the following goods: [describe goods]. Ordered on/received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date]. Signature: [only if submitted on paper]. You may instead send any clear statement of withdrawal.
Contact and statutory rights
Nothing in this policy excludes mandatory consumer rights.
Distinct Avenue is operated by Berlynova Limited.
Email: support@distinct-avenue.com
Business correspondence address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HK, HONG KONG, HONG KONG, 999077, Hong Kong.
This is our business address, not an automatic returns address. Contact support for the correct return destination before posting an item.